2. Do you offer a grooming service?

Professional all-breed dog and cat grooming is available at the kennel provided by qualified groomers with many years of experience at Rexpointe. You may have your pet groomed while boarding or at any other time by appointment. We offer bathing and nail trims seven days a week and full service grooming Monday through Saturday.

Services include:

Bath/brush/nails - Includes: Bath; brush out; shave sanitary areas, pads and feet; clean ears; express anal glands. Can be provided any pick up day if pick up is after 12:00 pm noon except large or full coated dogs, or multi-dog households that may require a later pick up time.

Full grooming including haircut (Appointment required) - Includes all above plus a breed specific or selected style haircut/trim.

3. What are the rates for boarding?

Daily rates for boarding depend upon the breed, size, and age of your pet. Rates are subjected to change without notice. Rate quotes by body weight are only estimates. The overall size of the dog determines what size kennel will be appropriate and comfortable. Giant breeds include Great Pyrenees, Great Danes, Saint Bernards, Newfoundlands, etc.

Current boarding rates are:
Small dogs (under ~ 25 lbs) $18.00 per calendar day
Medium dogs (~ 25-45 lbs) $20.00 per calendar day
Large dogs (~ > 45 lbs) $22.00 per calendar day
Giant breeds $23.00 per calendar day
Cats (all sizes) $14.00 per calendar day

PLEASE NOTE: Because of our convenient hours for drop off and pick up, it is our policy to charge for the day of drop off and day of pick up regardless of the time of day the pet is accepted or discharged. We accept cash, checks, or traveler's checks in full payment at the time the pet is picked up. There is a charge for all checks returned for insufficient funds.

4. Are reservations required?

Reservations are required for each boarding stay for your pet. To avoid disappointment, reservations and appointments should be made as far in advance as possible, particularly for holidays, and school vacations. When all space has been booked, we will maintain a waiting list and try and accommodate your request if cancellations occur. Peak times may require pre paid, non-refundable deposits, and a minimum number of days for the reservation. Holiday and other peak periods are noted by clicking on the annual calendar.

5. What is the cancellation policy?

Cancellations can usually be made without penalty. We just ask that you call and notify us as soon as possible so we can accommodate other clients waiting for an opening. Exceptions include peak times when deposits are required. After required pre-paid deposit due dates, deposits cannot be refunded for any reason.

6. Can all my pets stay together?

All dogs are normally housed individually, however compatible dogs may be kenneled together at the owner's request. Animals will be closely monitored and separated for feeding if necessary. Cat facilities are located in a separate area of the building in a spacious and quiet section separate from the dog facilities. Cats from the same household can be housed together in a larger area if requested. Boarding rates are the same whether animals are housed individually or together. We offer a 10% discount on the boarding charges for 3 or more pets from the same household.

7. How often are the dogs exercised outside?

All dogs are exercised outdoors at least five times daily in airy protected individual runs, allowing an opportunity for fresh air and activity similar to home. Our private outdoor areas of the runs vary from 8 to 40 feet depending on the dog's size. Optional sessions of walks and/or playtime use grassed fenced exercise yards.

8. What are the cat facilities like?

Our cattery is located in a separate area of the building from the dog facilities. This spacious and quiet section allows cats from the same household to stay together if requested and observe other cats in a social atmosphere. Each cage is furnished with bedding, a litter pan, and an elevated resting board. Cats may also be given play sessions indoors.

9. Do I need to bring food for my pet?

The kennel stocks a wide variety of quality dry and canned canine and feline diets. Your pet will be given food that most closely duplicates his home diet (diets on hand are listed below), or you may provide particular diets when required. All pets are fed twice daily unless otherwise requested. When bringing own diet, please package individual meals in Ziploc baggies.

Dry dog foods
IAMS Minichunks, IAMS Puppy, IAMS Lamb and Rice
Science Diet Maintenance, Science Diet Senior (Small Bites), Science Diet Lite (Small Bites)
Kibbles & Bits, Pedigree (Small Bites), Purina Dog Chow
Canned dog foods
Pedigree Beef
Evangers Chicken & Rice, Evangers Lamb & Rice
Dry cat foods
Feline Science Diet, Purina Cat Chow
Canned cat foods
Whiskas, 9-Lives, Friskies

10. How should I pack the food I bring?

Please package dried food in Ziploc baggies, in daily portions. Cans should be labeled with your last name, and perishable foods should be packed for refrigeration. The kennel staff appreciates clear instructions.

11. What personal items may I bring for my pet?

All dogs and cats are provided with clean and comfortable rugs and blankets that can be easily sanitized. Using kennel provided bedding prevents loss or damage to items brought from home. We have learned through experience that most pets show little or no interest in toys or other personal items brought from home. You are welcome to bring such items, but we ask that you keep them to a minimum and understand that we are not responsible for their return or the condition of the item if returned. A moderate amount of treats may be left for the pet and they will be given daily at an appropriate time.

12. Should I feed my pet before I bring him/her?

It is best not to feed your pet immediately before a car ride and drop off as excitement may upset the pet's stomach. Please indicate to our desk staff if your pet has been fed or needs feeding at the next scheduled feeding time.

13. Should I feed my pet after I pick up him/her?

Please inquire if your pet has been fed yet that morning or after12:00 pm noon. If needed you may feed your pet after he arrives at home providing your pet has settled down and appears hungry. Be careful to monitor the amount of water your pet drinks as excitement can make them act very thirsty for a short time. Drinking too much water at one time can provoke an upset stomach.

14. What time of day do you feed?

All pets are fed twice daily, in the morning and early evening, unless otherwise requested.

15. Medication - How should I pack medication and provide instructions for administering it to my pet?

Medication must be furnished by the owner and should be brought in a clearly labeled container with the name of the drug, quantity per dose, and number of doses each day, and the name of the veterinarian who prescribed it if possible. Special medication requirements may be subject to an additional charge. A record will be kept of the administration of each dose to your pet. Please bring a few extra doses in case the pick up date changes.

16. What vaccinations and vaccination certificates do you require?

No pet will be accepted without vaccination certificates currently valid for the following:

Cats: Rabies
           Feline distemper/upper respiratory combination (FVRCP)

Dogs: Rabies
            Distemper (DHLPP)
            Bordetella

We also recommend dogs be vaccinated for Corona virus and cats vaccinated for Feline leukemia virus. Please ask your veterinarian to indicate on the certificates the expiration date for each vaccine as there is some variation between veterinarians as to the length of time each vaccination is valid. You may have copies of the certificates faxed to Rexpointe at 248-879-0310 or bring copies when you drop off your pet.

17. Who should I provide as emergency contact numbers?

We will ask for your own cell phone numbers or the number where you can be contacted that can be used during your absence. We also ask that you indicate someone in the area, a relative, close friend or associate, who is also likely to be able to reach you. It is important that these individuals be able to make medical decisions for your pet.

18. My pet is aggressive with other animals; can you confine these types of dogs?

All animals are housed individually and can be kept safely out of direct contact with other animals. Please give us sufficient information regarding your pet and any animal aggressive tendencies so we can care for him/her appropriately.

19. Can I see the facility before I reserve space for my pet?

Brief tours may be requested between 11:00 am and 7:00 pm Monday - Thursday except during holiday periods.

20. Is someone there all the time?

The kennel has a full staff that is on the premises for the entire workday. A residence on the property is occupied every night. Security systems are operational around the clock.

21. What if my pet becomes ill?

We will attempt to contact you at all the telephone numbers you have provided. If we are unable to reach you we will also contact the individuals you have indicated can make decisions for your pet in the event of an emergency. If your pet becomes ill, the designated Veterinarian will be contacted unless the hospital cannot be reached after hours. If recommended to do so by the designated veterinarian, the pet will be taken to the designated or Kennel Veterinarian. In the case of an emergency or life-threatening situation, the animal will be immediately transported to the most expedient veterinary hospital or veterinary emergency service.

22. How do you accept payment for boarding and/or grooming charges?

• We charge for each calendar day the pet is here, not 24-hour periods.
• You will be charged for the day of drop off and day of pick up regardless of the time
• Payment is ALWAYS due in full at the time of pick up
• We accept cash, check, or traveler's checks
• WE DO NOT ACCEPT CREDIT OR DEBIT CARDS OF ANY KIND
• There is a $25 charge for all returned checks

23. What if our pick up time changes or we are delayed?

Please contact us by telephone so we can assure your pet is fed and exercised appropriately while accommodating your plans. You must notify us if scheduled grooming dates/times must be adjusted accordingly.

24. Can we drop off or pick up after hours?

We are unable to open the kennel after hours to accept or release any pets. There are multiple reasons including an effort to not disturb the animals, or the neighborhood, beyond a reasonable hour to prevent barking outside and possible accidents in the kennels by the animals. The kennel is open for drop off and pick up from 8:00 am to 8:00 pm seven days a week. The kennel is closed Christmas Day, Thanksgiving Day, and Easter Sunday. We close early (5:30 pm) on Memorial Day, July 4th, Labor Day, Christmas Eve, and New Year's Eve (but kennel staff cares for the animals on the regular daily schedule).

25. What is the minimum age for boarding a pet?

Although we do not have a minimum age for boarding, we require that young animals have completed all required vaccines including a one year rabies vaccination. These vaccinations are usually completed by 4-6 months of age.

26. Are there any discounts available?

We are able to offer a 10% discount on the total boarding charges for households with 3 or more pets. Boarding rates are the same whether animals are housed individually or together.